CASE STUDIES
There's several projects you can read about here. Some will showcase design, others will showcase strategy, and some will showcase research. All of them will showcase how human-centered design is critical.
role: senior product designer
Psychotherapy notes (aka process notes) are notes that cannot be shared and are specific to the clinician. The system did not have a way to capture these notes which led clinicians to inefficient and non-integrated ways. It also increased complexity, memory, and cognitive load for clinicians that prevented them from treating patients more effectively.
role: Lead, Clinical product designer
One of the main goals for Kaiser was to integrate disparate apps based off conditions and merge them into a single condition-agnostic application. This was an ongoing effort to simplify and unify various experiences so that clinicians could view all their patients in one place without regard to different systems, databases, or interfaces.
role: Lead product designer
This startup tech company used LLMs to greatly reduce documentation time for providers by prompting GAI to automatically complete many sections of the clinical note.
role: senior product designer
At Optum, we were tasked with building a patient portal that would compete with the likes of Epic, other EMRs, and other portal experiences. We set out to do this by working from a Lean UX framework, interviewing users, and iterating from set-based design.
role: senior product designer
The sister project to the patient portal is a system for office staff to quickly create and view relationships between parents (delegates) and their children (proxies). This was built to be as simple as possible, based off capabilities from Bootstrap, using patterns already established in our DPL while incorporating new interaction patterns (tabs).
role: senior product designer
One of the post-MVP priorities is to enhance the Medications section of the patient portal. I tackled this by speaking with SMEs and reading current research on behavior change and digital interventions around increasing medical compliance and adherence.
role: lead experience designer
AbleTo is a telehealth late-stage startup geared towards helping people with secondary symptoms like depression and anxiety that are usually associated with primary conditions like chronic pain, diabetes, gastrointestinal diseases, etc., through a tailored MBCT (mindfulness-based cognitive therapy)/MBSR (mindfulness-based stress reduction) programs.
role: lead experience designer
MS101 is an application developed for seed-funding that was aimed at helping MS patients and their doctors make better decisions about their condition. The app functioned primarily as a log for users to input their daily symptoms, activities, and medications so that the application could determine causal relationships.
role: ux designer
This project was a design challenge issued by Commonwealth Health and MadPow. The goal of the project was to deliver an insurance enrollment experience that would simplify decision making for low-income individuals and households.
role: product designer
This design was out of complete frustration.Thankfully, a few months after I completed this redesign Audible completed their own redesign. The new design was aimed to improve mobile usability, navigation, and tasks. I still think they could steal some ideas from me.